Who This Affects and What Fixes It
This guide is for small-business employees whose JobBOSS user ID is stuck — typically showing the account as already logged in when it isn’t. An administrator can resolve this by using the JobBOSS Toolbox on the server computer to force-clear the stuck session. You will need access to the server computer and an administrative JobBOSS account to complete these steps.
Before You Begin
Make sure you have the following before starting:
- Physical or remote access to the server computer where JobBOSS Toolbox is installed.
- An administrative JobBOSS User ID, such as SYSADM.
- Confirmation that the affected user is not actively working in JobBOSS — clearing a session will force them out immediately.
Steps to Clear a Stuck User ID
- Go to the desktop of the server computer.
- Locate and open JobBOSS Toolbox from the Start menu.
- Log in with an administrative JobBOSS User ID, such as SYSADM.
- In the left-hand menu, click the Clear Users category.
- Put a check next to any users you want to clear.
- Click Clear Users to remove the stuck sessions.
Important Notes
- Only administrative JobBOSS accounts (such as SYSADM) can perform this task.
- Clearing a user will force them out of JobBOSS immediately. Always confirm the user is not actively working before you clear their session to avoid data loss.
Need Help?
If you don’t have access to the server computer or an administrative account, contact your IT team or reach out to Advanced Computer Solutions at acsapp.com/contact-us.
Common questions
Why does JobBOSS say my user ID is already logged in when I’m not?
This happens when a previous JobBOSS session did not close properly — for example, after a crash or an unexpected shutdown. The session remains marked as active in the system until an administrator clears it using the JobBOSS Toolbox.
Will clearing a user session cause any data loss?
It can if the user is actively working at the time. Clearing a session forces an immediate logout. Always confirm the affected user is not in the middle of any work before clearing their session.
Who is allowed to clear stuck user sessions in JobBOSS?
Only users with an administrative JobBOSS account, such as SYSADM, can access the Clear Users feature in the JobBOSS Toolbox. Standard user accounts do not have permission to perform this task.