From “we should look at AI” to running it.

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The process

1. Discovery call — 15 minutes, no slides, no pitch

We listen. You describe what’s prompting you to look at AI, what’s already happening inside your business that you know about, and what’s keeping you up at night about it. We tell you whether MIP is a fit. If it’s not, we tell you what is. If it is, we describe the next step in concrete terms — what an Assessment is, what it costs, what you get. No agenda, no proposal, no follow-up sequence.

2. AI Readiness Assessment — paid, fixed-fee, 3 weeks

The Assessment is a real, paid engagement. Full detail here. Three weeks, fixed fee, you keep the report whether or not you continue. We need access to your tenant in read-only mode. We need 45 minutes each from three to five department heads. We need your IT person, if you have one, in the kickoff. That’s the effort on your side.

3. Assessment review — 90-minute meeting

At the end of Week 3, we sit down with you and your leadership team and walk the report. You ask questions. You push back on findings. You decide what’s urgent, what’s deferred, what’s ignored. The report becomes your operating roadmap. Whether you continue with ACS or not, the next 90 days have a plan.

4. Proposal and SOW — tier selection and timeline

If you continue, we send a proposal with the tier we recommend, the rationale (in writing), and the SOW. No negotiation theater. The pricing is the pricing we showed you on the pricing page plus the variables we explained. The SOW lists the workflows we’ll build in the first 90 days. Most clients turn this around in a week.

5. 30-day onboarding — governance live, shadow AI scanned, first quick wins shipped

The first 30 days are heavy on our side and moderately heavy on yours. Tenant admin handoff (Day 1). AUP draft and review (Days 1–10). Shadow AI monitoring deployed (Days 5–10). First training email to your team (Day 14). First standard agent or workflow live from the library (Days 21–30). By Day 30, you have a working AI program inside your business: policy, monitoring, at least one productized workflow, and a help desk channel that answers.

6. Quarterly AI Business Review — measured results, next quarter’s roadmap

90 days after onboarding goes live, we have the first ABR. The math, the math, the math. Full detail here. Every quarter after that, same meeting, same format, comparing across quarters. The roadmap for the next quarter is the deliverable that gets signed.

What you do, what we do

Honest about effort. A 15-person firm should expect 6–8 hours of leadership time across the first 60 days, not zero.

Your role.
– Tenant admin access at kickoff (delegated or shadow-admin, your call).
– 45-minute interviews with 3–5 department heads during the Assessment.
– Leadership sign-off on the AUP and the Tool Registry — typically 90 minutes total across two reviews.
– A named internal champion. Not a full-time role; the person we route to for in-business questions during onboarding. 2 hours/week for the first 30 days, dropping to under 1 hour/week thereafter.
– Designation of pilot users for each new workflow. 30 minutes per workflow at kickoff, plus participation in the workflow itself.

Our role.
– Everything else inside the tier you bought.
– Specifically: discovery, Assessment, AUP and Registry authoring, tool deployment, training material creation, training delivery (remote or on-site in service region), workflow build and instrumentation, monthly governance check, help desk staffing, quarterly ABR.

Ongoing cadence

Once you’re past the first 90 days, a normal month looks like this.

Weekly: Nothing scheduled. Help desk is open. We’re responsive to anything inbound, but we don’t fill your calendar with status meetings.

Monthly: Governance check and drift report delivered (written, no meeting required). One tactical session — 60 minutes — with your assigned MIP analyst (Operate and Strategic) or your IT lead (Foundation). The session covers what’s working, what’s not, what’s coming.

Quarterly: Full Quarterly AI Business Review meeting — 90 minutes, your leadership and ours. Written deliverable distributed before the meeting.

Annual: Framework re-review with you and your insurance broker if appropriate. Assessment refresh if material changes — new line of business, M&A activity, regulatory shift.

What it looks like when it’s working

The CFO doesn’t ask if “we’re doing AI.” She has the number in front of her and asks what we’re doing next. Associates and estimators stop using personal accounts because the tenant version is easier and approved. Shadow AI incident count trends to zero in the second and third quarters. New workflows show up on the Library as your business surfaces them. The AUP doesn’t need defending because nobody is breaking it. AI shows up in the operating plan as a line, not a project.

What it looks like when it’s not working

Honest counterpoint. We name the warning signs so you can spot them.

• Adoption flat after 60 days. Training landed, but usage isn’t growing. Almost always a workflow-fit problem: we built the wrong thing first, or we built it for the wrong people. We identify which, redo it, and report on the fix in the next ABR.
• Leadership not in the ABR. If the meeting becomes an IT meeting instead of a business meeting, the program isn’t going to last. We surface this to leadership directly and rescope.
• Governance drift. The AUP and the Registry start to lag the actual practice. Usually a signal that the policy is too strict for how the team actually works, and people are routing around it. We update the policy to match the working practice, with the controls intact.
• The phone doesn’t ring. If you stop using the help desk, it might mean the program is healthy. It might also mean people gave up. We poll for the difference and tell you.

When the warning signs show up, we say so in the ABR. Not euphemistically. The whole point of the measurement is to surface this kind of thing while it can still be fixed.

Book an AI Readiness Assessment

Book an AI Readiness Assessment · Or talk to us for 15 minutes — no pitch.