Your AI program needs an operator.
ACS runs the AI inside your business the way an MSP runs your IT — with measurement, governance, and people who answer the phone.
The problem you’re actually facing
Shadow AI is already in your building. An associate pastes a draft brief into ChatGPT to clean up the language before the partner sees it. A quoting engineer asks Bing for HTS codes on a new aluminum part. A controller wires up a “custom GPT” to chase AR over email. None of these people are wrong to try, and most of them are doing it on personal accounts because nobody told them where it was safe to do it on the company tenant.
Leadership feels behind. There’s a recurring conversation at every executive offsite this year that sounds like “we should be doing more with AI,” and it never ends with a decision. Meanwhile the tools are sitting there. Microsoft Copilot licenses are already on the bill. ChatGPT Enterprise is a phone call away. The reason nothing is happening is not the tools. The reason is that nobody owns the operation of it.
The operation is the work. Picking a chatbot is the easy part. The hard part is deciding which workflows run through it, training the people who use it, writing the policy that keeps the partners and the carriers comfortable, measuring whether it’s actually saving the time everyone claims it is, and being the phone number someone calls when the AI gets it wrong on a Tuesday at 4pm. That’s a job. It’s the same shape of job your MSP does for your IT — and it needs the same kind of operator.
What MIP is
Managed Intelligence Provider is the discipline of running AI inside your business. ACS is your MIP. There are three pieces.
We deploy. We get the AI into the tools your team already uses — Copilot in your Microsoft tenant, agents in Teams or SharePoint, custom workflows in your ERP or PSA, with the identity and permissions model your IT team already trusts. No new logins for the front office. No browser extensions to chase. No Slack channels of personal API keys.
We govern. Acceptable Use Policy, approved tool registry, data handling guide, vendor due diligence checklist, incident response playbook. Written for your business, your industry, and the carriers and regulators you actually answer to. Reviewed quarterly. Lives in IT Glue or SharePoint, not in a PDF nobody can find.
We operate. Help desk for “can I use this for this?” questions. Monthly governance check and drift report. Quarterly AI Business Review with the math — hours saved by workflow, dollars in or out, what to ship next quarter. Custom agents built and run by us when the library doesn’t have what you need. Named humans on the account.
Compare the tiers
Foundation
For firms ready to govern AI, not yet ready to build with it- Best for: firms 10–50 users starting their AI program
- AI Acceptable Use Policy, customized
- Shadow AI monitoring + monthly drift report
- Microsoft Copilot license management
- Quarterly AI Business Review (compressed)
- Help desk for “is this safe to use” questions
- Prompt library access for your vertical
- One standard agent/workflow per quarter
Operate
For firms building AI into multiple departments- Best for: firms 25–75 users with AI across departments
- Everything in Foundation
- 3 custom agents/workflows per quarter
- Vendor evaluation + procurement support
- Department-level rollout support
- Full-format Quarterly AI Business Review
- Monthly tactical session with named analyst
- ACS Automate hosting credit
Strategic
For firms where AI is in the operating plan- Best for: firms 75+ users with AI in board reports
- Everything in Operate
- Fractional AI leadership (named individual)
- Custom model deployment (Azure OpenAI / Ollama)
- AI roadmap tied to your operating plan
- Board-level reporting templates
- M&A AI due diligence support
- Direct vendor engagement on your behalf
What you actually get
AI Readiness Assessment
Three-week fixed-fee diagnostic. Shadow AI inventory, Copilot posture, regulated data exposure. 30–40 page report + 90-day roadmap.
What’s in it: shadow AI inventory · permission audit · regulated data scan · prioritized roadmap
Who gets it: standalone product; also kicks off all tiers
Quarterly AI Business Review
90-minute meeting + written deliverable. Hours saved by workflow, $/output, license utilization, adoption, risk reduction, next quarter’s roadmap.
What’s in it: ROI math · adoption trend · governance drift · next-quarter roadmap
Who gets it: Foundation (compressed), Operate + Strategic (full)
Governance Framework
AUP, approved tool registry, data handling guide, vendor due diligence, incident response playbook, training materials. Reviewed quarterly.
What’s in it: AUP · Tool Registry · DDQ · Incident playbook
Who gets it: every tier
Prompt and Agent Library
Tested prompts and agents for your vertical. Versioned, documented, deployed in Copilot, Teams, or ACS Automate. Updated when models update.
What’s in it: 6 vertical packs · embedded in your tools · versioned
Who gets it: every tier
Custom Agents
When the library doesn’t have it, we build it. 2–4 week sprints. Instrumented from day one. Human-in-the-loop. We operate it after delivery.
What’s in it: scoped build · pilot · measurement · operation
Who gets it: Operate (3/qtr included), Strategic, or per-sprint
Copilot Rollout
License management, utilization reporting, department-level deployment, training materials. We tell you when to cut licenses, not just when to add them.
What’s in it: license rightsizing · rollout playbook · training
Who gets it: Operate + Strategic
How we deliver
1. Discovery call
15 minutes. No slides, no pitch. We listen; you describe.
2. AI Readiness Assessment
Paid, fixed-fee, 3 weeks. You keep the report.
3. Assessment review
90-minute meeting. You walk the findings with us.
4. Proposal and SOW
Tier selection and timeline. Number is the number.
5. 30-day onboarding
Governance live. Shadow AI scanned. First quick wins shipped.
6. Quarterly ABR
Measured results. Next quarter’s roadmap. The math.
Built for two industries
Professional services. Law firms, accounting practices, engineering firms, agencies. AI workflows tuned for billable hours and confidentiality: first-draft document review, discovery and due diligence response, engagement letter and SOW generation, knowledge capture from senior partners before they retire. Built around bar rules, AICPA ethics, work product doctrine, and the client RFP that now asks for your AI policy. See MIP for professional services →
Manufacturing. Small and mid-size shops, family-owned, 10 to 200 employees. AI workflows tuned for quote turnaround and tribal knowledge: RFQ response acceleration, structured interviews with senior estimators and machinists, natural-language queries against the ERP nobody loves. Built around ITAR, CMMC where applicable, customer-supplied IP, and what data leaves your tenant. See MIP for manufacturers →
What could go wrong
It will, sometimes. AI is wrong roughly 1 in 20 times on the kinds of structured tasks we deploy, and more often on novel ones. That is why every workflow we build has a named human review step, and why we measure the wrong rate and publish it in your quarterly ABR. We do not ship workflows that you can’t supervise.
The reason most data leaks happen in AI workflows is not the AI vendor — it is SharePoint and OneDrive permissions that have not been audited since 2019. Copilot reads whatever your people can read. We fix the permission sprawl during onboarding, label your regulated data, and tell you which AI tools are safe to feed which classes of data. We document it. You hold the policy.
Most of our clients already have it. Most of them are using less than 20% of what they’re paying for, and have no record of which prompts work and which don’t. We bring the license utilization data, the prompt library, the workflow templates, and the governance posture that makes Copilot earn its seat. If it isn’t going to earn it, we tell you to cut the license. We’re the operator, not the reseller.
Why ACS
We built it before we sold it. ACS Automate is our own AI operations platform — ticket enrichment for Autotask, autonomous remediation for Datto RMM alerts, a Microsoft Teams bot that drafts and triages tickets for our own service desk, an ITIL knowledge base ingested into a retrieval system. We run it on our own production every day. The MIP practice is what we learned doing that, sold to you. See the details →
We are Michigan-rooted. Headquartered in Traverse City. Clients across Northern Michigan and Central Florida, and remote across the country. Real humans answer the phone during business hours, and the named individuals on your account stay named.
The team ships. Not bios — outputs. The MIP practice is staffed by the same engineers who maintain ACS Automate, who write our remediation playbooks, who handle the Tier 2/3 escalations on the MSP side. AI is not a side hustle for us. It is the platform we already run.
Book an AI Readiness Assessment
Ready when you are.
Three weeks. Fixed fee. A real report and a 90-day roadmap. You keep it whether you hire us or not.
Three weeks. Fixed fee. A real report and a 90-day roadmap you keep, whether or not you hire us to run it.
Book an AI Readiness Assessment · Or talk to us for 15 minutes — no pitch.