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How to Fix the Sage 100 Popup Window Problem When Opening CRM Links

| IT Fixes

Who This Affects

This guide is for small-business employees who see an unexpected popup or connection prompt when clicking Sage 100 links—such as Maintain Relationship, New Quote, or New Order—inside their CRM. Following the steps below will clear the prompt so Sage 100 opens reliably from both Chrome and Internet Explorer.

Before You Begin

These steps require signing in to the workstation as a local Administrator. If you do not have Administrator credentials, contact your IT provider before proceeding. If you need assistance, you can reach Advanced Computer Solutions at https://acsapp.com/contact-us/.

Steps to Fix the Sage 100 Popup

  1. Uninstall Sage 100 from the workstation.
  2. Turn off User Account Control (UAC).
  3. Restart the workstation and log in as Administrator.
  4. Install Sage 100 while logged in as Administrator.
  5. Open Sage 100 and leave it running on the workstation.
  6. Open your CRM in Chrome.
  7. Click any Sage 100 link in the CRM (such as Maintain Relationship, New Quote, or New Order). If a prompt appears asking to allow a connection, choose the option to always remember and then allow the connection.
  8. Confirm that the Sage 100 screen opens. If it does not, repeat the previous step.
  9. Open your CRM in Internet Explorer.
  10. Click any Sage 100 link in the CRM (such as Maintain Relationship, New Quote, or New Order). If a prompt appears asking to allow a connection, choose the option to always remember and then allow the connection.
  11. Confirm that the Sage 100 screen opens. If it does not, repeat the previous step.
  12. Turn UAC back on.
  13. Log off the Administrator account.
  14. The regular user can now log in and open Sage 100 links from either Chrome or Internet Explorer without the popup appearing.

Common questions

Why do I need to uninstall and reinstall Sage 100 to fix the popup?

A clean installation performed under an Administrator account ensures that Sage 100 registers its connection settings correctly on the workstation. Without this step, the connection prompt may continue to appear for standard users.

Do I need to complete the CRM link steps in both Chrome and Internet Explorer?

Yes. The connection approval is stored separately for each browser. You must open a Sage 100 link and accept the always-remember option in both Chrome and Internet Explorer while logged in as Administrator so the setting applies for all users.

What should I do if the Sage 100 screen still does not open after allowing the connection?

The procedure recommends trying the same CRM link again. If the problem persists after repeating the step in both browsers, contact Advanced Computer Solutions for further assistance at https://acsapp.com/contact-us/.