Who This Affects and What It Fixes
This guide is for small-business employees who are unable to sign in to JobBoss due to a conflicting or stuck login session. Clearing the invalid session through the JobBoss Toolbox restores the affected user’s ability to log in normally.
What You Need Before You Start
Before following the steps below, make sure you have:
- Access to the PC that hosts JobBoss (the JobBoss PC)
- An admin account for JobBoss
Steps to Clear a Conflicting or Invalid User Session
- Remote into or log in to the JobBoss PC.
- Open the JobBoss Toolbox application.
- Sign in to JobBoss Toolbox using your JobBoss admin account credentials.
- In the left-hand navigation menu, locate and click Clear Users under the JobBoss section.
- Use the checkboxes to select the user or users whose sessions you need to clear.
- Click the Clear User button in the bottom right of the menu.
Once complete, the affected user should be able to sign in to JobBoss without errors. If the issue persists, contact ACS support for further assistance.
Common questions
Why can’t a user sign in to JobBoss?
A conflicting or invalid login session can prevent a user from signing in to JobBoss. Clearing the stuck session through the JobBoss Toolbox typically resolves the issue.
Do I need special permissions to clear a JobBoss user session?
Yes. You need access to the PC that hosts JobBoss and an admin account for JobBoss in order to use the JobBoss Toolbox and clear user sessions.
What should I do if clearing the session doesn’t fix the login problem?
If the user still cannot sign in after their session has been cleared, reach out to your IT support team for additional troubleshooting. ACS customers can get help at acsapp.com/contact-us/.