Who This Affects and What Fixes It
This issue affects employees who have recently had their data transferred to a new computer. During the transfer process, the migration software attempts to import the Outlook profile from the old device. This can result in errors related to the Outlook data file, and Outlook may prompt you to remove the current profile. The fix is straightforward: switch back to the Outlook profile that was created when your new computer was first set up, then delete the profile that was brought over by the migration.
How to Fix Outlook After a PC Transfer
- Open the Control Panel on your computer and navigate to Mail (you can search for “Mail” in the Control Panel search box).
- Click Show Profiles. You will see at least two profiles listed — one created during the initial setup of your new computer and one imported by the migration software.
- Select the profile that was created during your new computer’s initial setup and set it as the default by choosing Always use this profile and selecting it from the dropdown.
- Click OK, then open Outlook and confirm that it connects and loads your email correctly without errors.
- Once you have confirmed Outlook is working, return to Control Panel > Mail > Show Profiles.
- Select the profile that was imported by the migration software and click Remove to delete it.
- Click OK to finish.
How to Prevent This in the Future
This problem can be avoided before a transfer takes place. When configuring the migration, either adjust a setting within the Advanced section of the transfer configuration, or exclude the AppData directory from the transfer entirely. Either approach will prevent the old Outlook profile from being carried over to the new machine.
Still Need Help?
If you are still experiencing Outlook errors after following these steps, contact the ACS support team for further assistance.