Privacy Policy for Advanced Computer Solutions

Effective Date: 2024-04-27
Last Updated: 2026-03-24

Steed Enterprises LLC, doing business as Advanced Computer Solutions (ACS) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, share, and safeguard your information. By engaging our services or visiting our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Names, email addresses, phone numbers, job titles, billing addresses, and payment information.
  • Technical Information: IP addresses, browser types, operating systems, and device information.
  • Service Data: Information related to your IT systems, software configurations, tickets, and other data necessary to provide our services.
  • Usage Data: Data on how you interact with our services, including website usage patterns, analytics, and cookies.

2. How We Use Your Information

We use the information we collect to:

  1. Provide Services: Deliver, manage, and support our IT services, including managed services, help desk support, and security solutions.
  2. Billing and Payments: Process payments and manage invoices.
  3. Communication: Respond to inquiries, provide updates, and send important service-related communications.
  4. Improve Services: Analyze usage trends and improve our services and website functionality.
  5. Security: Maintain the security of our systems, prevent fraud, and comply with legal obligations.
  6. Marketing: Send promotional emails and updates, where permitted by law.

3. Sharing of Information

We do not sell or lease your personal information. We may share your information under the following circumstances:

  1. Service Providers: With third-party vendors, contractors, or partners who assist in delivering our services (e.g., backup providers, security vendors).
  2. Legal Requirements: When required by law, regulation, or legal process.
  3. Business Transfers: If ACS is involved in a merger, acquisition, or asset sale, your information may be transferred.
  4. Consent: When you give explicit consent to share information.

4. Data Security

We implement robust security measures to protect your information, including:

  • Encryption for data transmission.
  • Access controls and authentication procedures.
  • Regular security audits and vulnerability assessments.
  • Employee training on data protection.

While we take security seriously, no method of transmission or storage is 100% secure. We strive to protect your data but cannot guarantee absolute security.

5. Data Retention

We retain your data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy.
  • Comply with legal obligations.
  • Resolve disputes and enforce our agreements.

Upon termination of services, data will be securely deleted or anonymized unless required by law to retain it.

6. Your Rights

You have the right to:

  1. Access Your Data: Request a copy of the personal data we hold.
  2. Correct Inaccuracies: Request corrections to inaccurate or incomplete data.
  3. Data Deletion: Request deletion of your personal data, where applicable.
  4. Restrict Processing: Limit how we use your data.
  5. Opt Out of Marketing: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at info@acsapp.com.

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and analyze traffic. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party sites. ACS is not responsible for the privacy practices of these external websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the Effective Date and, where appropriate, by additional notification.

10. SMS/Text Messaging

If you opt in to receive SMS or text messages from Advanced Computer Solutions, the following terms apply:

Opt-In and Consent
By providing your phone number and checking the SMS consent box on our website forms, you expressly consent to receive text messages from Steed Enterprises LLC, doing business as Advanced Computer Solutions. Message frequency may vary. Consent is not a condition of purchase.

Types of Messages
Messages may include appointment reminders, service notifications, support communications, promotional offers, and other information related to our IT services.

Opt-Out
You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message. You will no longer receive SMS messages from us unless you re-subscribe.

Help
For help with SMS messaging, reply HELP to any message or contact us at info@acsapp.com or 231-933-6333.

Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan. Advanced Computer Solutions is not responsible for any charges from your carrier.

SMS Data Usage
We collect your phone number for the purpose of sending SMS communications. Your phone number and SMS consent data will not be shared with third parties or affiliates for marketing purposes. SMS consent and phone numbers are used solely for the messaging purposes described in this policy.

Carriers
Carriers are not liable for delayed or undelivered messages.

11. Contact Us

For questions or concerns regarding this Privacy Policy, contact us at:

Advanced Computer Solutions
Email: info@acsapp.com
Phone: [231-933-6333]
Website: [https://acsapp.com]