Who This Affects and What It Fixes
This guide is for small-business employees who are unable to open or edit OneDrive files in Microsoft Office applications such as Word, Excel, or PowerPoint. Performing an Online Repair and deleting a specific cached-file folder will clear corrupted or stale cache data and restore normal access to your OneDrive files.
Before You Begin
Make sure you have saved any open work and closed all Microsoft Office applications before starting. You will also need access to your Windows user account on the affected computer.
Steps to Clear the Office File Cache
Run an Online Repair on Microsoft Office.
Open the Windows Control Panel, go to Programs > Programs and Features, select your Microsoft Office installation from the list, and click Change. When prompted, choose Online Repair and follow the on-screen instructions to completion. This process requires an internet connection and may take several minutes.
Delete the Office file cache folder.
Press the Windows key + R to open the Run dialog box. Type or paste the following path into the box and press Enter:
%LOCALAPPDATA%\Microsoft\Office\16.0\OfficeFileCache
A File Explorer window will open showing the contents of that folder. Select all files and folders inside it and delete them. You are deleting only the cached data, not the folder itself—though deleting the folder is also safe, as Office will recreate it automatically.
Test your OneDrive file access.
Open the Office application you were using (Word, Excel, PowerPoint, or whichever app applies) and attempt to open your OneDrive file again. Verify that the file loads correctly.
Still Having Trouble?
If your OneDrive files still won’t open after completing these steps, the issue may require further investigation. Contact Advanced Computer Solutions for assistance: https://acsapp.com/contact-us/