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How to Manage Outlook Profiles on a Mac

| IT Fixes

Who This Affects and What It Fixes

This guide is for small-business employees who use Microsoft Outlook on a Mac and need to add, remove, or change their Outlook profile. This is the Mac equivalent of the Mail and Profiles settings found in Control Panel on Windows. For best results, make sure you are running the latest version of Microsoft 365 before following these steps.

How to Open and Use Outlook Profile Manager on a Mac

  1. Open a Finder window.
  2. In the left-hand panel, select Applications.
  3. Locate Microsoft Outlook in the list and right-click on it.
  4. In the context menu that appears, select Show Package Contents.
  5. Navigate to Contents > SharedSupport.
  6. Launch Outlook Profile Manager from that folder.
  7. To add a profile, click the Plus (+) button and follow the on-screen prompts. To delete a profile, select it and click the Minus (−) button.
  8. Select the profile you want Outlook to load automatically when it opens.
  9. Close Outlook Profile Manager when you are finished.

Need More Help?

If you run into trouble at any point, the team at Advanced Computer Solutions is happy to assist. Contact us here and we’ll get you sorted out quickly.

Common questions

Do I need a specific version of Microsoft 365 for Outlook Profile Manager to work on a Mac?

Yes. Outlook Profile Manager works best when you have the latest version of Microsoft 365 installed. If the steps in this guide do not work as expected, check that your Microsoft 365 apps are fully up to date before trying again.

Where is the Outlook Profile Manager located on a Mac?

Outlook Profile Manager is tucked inside the Outlook app package. To find it, right-click Microsoft Outlook in your Applications folder, choose Show Package Contents, then navigate to Contents > SharedSupport. You will find Outlook Profile Manager there.

Can I set a default profile so Outlook opens with the right account every time?

Yes. After adding your profiles in Outlook Profile Manager, simply select the profile you want Outlook to use by default when it launches, then close the manager. Outlook will load that profile automatically the next time it opens.